• “I think everybody realized the benefit of knowing how many hits above a certain threshold occurred and what happened to that player.” – Doctor Julian Bailes, Co-Director of the NorthShore Neurological Institute

  • “I believe Shockbox is a unit that that can bring us a sense of awareness. We can react and have proof that we are taking care and considering the overall well-being of the rider.” – Sandra Fraser, Byden Farm

more testimonials

SHOCKBOX WARRANTY POLICY

Warranty Updated:
December 2015 

We take extreme pride in our reputation for quality innovative products, excellent value and unsurpassed customer service. Should you experience a problem with your Shockbox sensor, i1 Biometrics has a 10-Day Money Back Guarantee if you are not satisfied with the product and a 90 day Parts and Labor Limited Warranty, applicable to the end user only.

We’re disappointed if you’re not completely satisfied with your purchase. We take a lot pride in our products and service! If you are experiencing a problem with a Shockbox purchase, please take a minute to read the information below to determine if your issue is covered under the i1 Biometrics warranty.

10-Day Money Back Guarantee – If Not Satisfied

If at any time within 10 days of purchasing your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under the warranty cannot be accepted back for a refund under our 10-Day Money Back Guarantee.

The i1 Biometrics 10-Day Money Back Guarantee covers a full refund should you not be completely satisfied with your purchase. You MUST request a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER (see below) by the end of business day on the 10th day of purchasing the unit or sooner in order to qualify for this warranty. i1 Biometrics  does not cover the cost of shipping in this circumstance.

90 Day Parts and Labor Limited Warranty

The i1 Biometrics 90 Day Parts and Labor Limited Warranty covers all manufacturing defects from NORMAL individual usage, including faulty unit, cracking or breaking (limited), or water damage.

LIMITED WARRANTY – WHEN APPLYING OR REMOVING SENSOR FROM A HELMET – USE CAUTION NOT TO BREAK – This product was designed to be flexible to some extent. When attempting to remove the sensor, you must GENTLY pry it from the side and not the end. A broken sensor due to improper removal, determined solely by  discretion, will NOT be replaced under the warranty.

Warranty coverage will be determined solely by i1 Biometrics. i1 Biometrics cannot guarantee the warranty of your product until it has been inspected and determined to be under warranty by i1 Biometrics. i1 Biometrics reserves the right to substitute a similar product if necessary. Shockbox sensors received without an original receipt or other proof of purchase acceptable to i1 Biometrics will not be honored for warranty consideration. Product Registration on the website does NOT eliminate this condition, you MUST have a receipt.

What the Warranty Does Not Cover

The policy does NOT cover units that have been doctored, altered or mistreated.

Impact Protective will inspect the returned product and will determine if the product damage was caused by normal use and that there is no evidence of misuse, defacement, heating, abuse or deception.

Under no circumstances shall i1 Biometrics be liable for special, indirect, incidental or consequential damages, whether the claim is based upon warranty, contract, negligence, strict liability or other cause of action. The warranty is provided only to the original individual, and cannot be assigned or transferred.

Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.

i1 Biometrics assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall i1 Biometrics be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

IMPAKT PROTECTIVE – RETURN POLICY

To Return a Defective Shockbox Sensor

DO NOT RETURN TO THE STORE

To replace a broken product, contact i1 Biometrics DIRECTLY (not your Retailer). If i1 Biometrics agrees that the Shockbox sensor is defective, we will send out a repaired or replacement unit within 5 business days (if in stock) of receiving the defective unit. If i1 Biometrics deems the Shockbox sensor does not meet our warranty conditions the Shockbox sensor will be returned to you.

For customers in the United States or Canada please contact i1 Biometrics DIRECTLY by sending an e-mail to info@i1biometrics.com.

YOU MUST CALL OR EMAIL TO OBTAIN AN RMA NUMBER PRIOR TO RETURNING THE SHOCKBOX SENSOR (RETURN MERCHANDISE AUTHORIZATION).

Once an RMA number is issued, all warranty products need to be received by i1 Biometrics within 30 calendar days, according to industry standards. Otherwise the RMA will expire and a warranty return will need to be re-evaluated by the i1 Biometrics Warranty Return Department and a new RMA will be issued, if eligible.

STEP 1    You MUST email i1 Biometrics to request a Return Merchandise Authorization (RMA) number and provide the reason/circumstance of your return.

Email info@i1biometrics.com.

STEP 2    Under the 10-Day Money Back Guarantee if Not Satisfied policy – Once you receive pre-approval, you must return/ship the product at your expense, to i1 Biometrics prior to receiving a refund.

OR

Under the 90 Day Parts and Labor Limited Warranty – Once you receive pre-approval, you will be provided a printable pre-paid shipping label, which you MUST use to return the product. Once received, i1 Biometrics will determine if it falls under the warranty conditions and will send a replacement unit (if in stock) within 5 business days plus shipping time.

NOTES:

  1. You will be required to include the original invoice (keep a copy for yourself) from an authorized dealer or online store purchase receipt in the return package.
  2. Return shipment will be via standard ground delivery.
  3. All returns must be accompanied by your RMA number or they will NOT be accepted.
  4. The warranty is based on the original date of sale from an authorized dealer.

RMA REQUEST PROCESS

Below is the Information required when emailing info@i1biometrics.com to request a RMA.

1. Reason for Product Return: i.e. Non-Responsive, Cracked, Broken Other, etc.

2. Personal Identification:

  • First Name:
  • Last Name:
  • Phone Number:
  • Email Address:
  • Shipping Address (complete):

3. Product Identification:

  • Identify the item that you are returning:
  • Sport: i.e. Football, Hockey etc.
  • Date of Purchase:
  • Receipt: Original MUST be returned, keep copy.

Special Instructions:

When you submit this request, an i1 Biometrics Warranty Representative may require further clarification or troubleshooting or will notify you of your RMA (Return Merchandise Authorization) number by e-mail within 3 business days.

Ship To:

After we have authorized the return, you will be sent a ship to address using a pre-paid shipping label provided and include your RMA number.